Refund & Cancellation Policy
How cancellation, refunds, and failed-job credits work.
Last updated 27 October 2026 · Applies to Maverik AI, a subsidiary and proprietary product of Aetheron Solutions.
Pre-launch draft. Maverik AI is not yet generally available. This document is published so you can see how we intend to handle your data, and it will be reviewed by counsel before launch. For anything you need in writing now, email support@aetheron.ai.
1. Cancelling
You can cancel a paid plan at any time from Billing in your workspace. Cancellation stops the next renewal; you keep access until the end of the period you have paid for.
2. Refunds
- New subscriptions: if you are not satisfied, request a full refund within 7 days of your first payment, provided you have used fewer than 20% of the plan's monthly credits.
- Yearly plans: if you cancel after the first 7 days, we refund the unused whole months, less any discount applied for yearly billing.
- Monthly plans renew in advance and are not refunded part-way through a month, except where the law requires.
- Credit top-ups are non-refundable once used.
3. Failed jobs
If an agent run, image, or video job fails because of an error on our side, the reserved credits are returned automatically. You can see every credit movement in your billing ledger.
4. How refunds are paid
Approved refunds go back to the original payment method within 7–10 business days of approval. Email support@aetheron.ai with your workspace name to request one.